Return Policy

Returns of goods purchased on shop.eightforty.com

To provide our customers with the flexibility and confidence to shop with eightforty, some of our products are eligible for return. All returns must be processed before being shipped.

  1. Return requests must be completed within 30 days from the order date. Please email our team at shop@eightforty.com if you would like to return an item.

  2. Approved return requests may be returned via shipment. All returned products must be received within 10 days from the date of approval.

  3. Customers are responsible for return shipping expenses.

  4. A restocking fee may apply to your return, Our team will confirm the return credit available at the time of return authorization.

  5. Items must be unused and returned with original, undamaged packaging and with all accessories, parts, and hardware to be eligible for a return.

  6. Without exception, all items marked “Final Sale” from eightforty shop are in fact, final. Of course, if a final sale product is defective upon delivery or we have made a mistake please contact us.

  7. Items of 30% off or greater are final sale.

  8. Any and all software or licensed products are not eligible for return.

  9. Other items ineligible for return includes, but are not limited to, special order products, modified, custom-coloured products. 

  10. If your original purchase qualifies for any promotional offers please be mindful that any returned product may disqualify you from these benefits. (For example, minimum spend for free shipping, bundling products for x% off, free gift with purchase.  The refunded amount for returned products may not be at the purchased value. Any promotional offer benefit received in the original purchase will be withheld. If applicable, these deductions will be communicated in advance of any return. When you submit your return request, you are agreeing to these terms and conditions.

  11. Approved product returns will be refunded to the original payment method or in-house credit. All product is subject to thorough inspection for eligibility and we reserve the right to refuse items at our own discretion. Shipping charges, free-shipping promotions, and any oversize/weight fees are non-refundable. We aim to process, inspect, and provide refunds within 7 days of receipt at eightforty HQ.

     Order Cancellations

    1. Orders can be canceled for up to 45 minutes after being placed. Reach out to our team on our live chat, email or phone if you have made an error with your order.
    2. If an order is placed outside of business hours, we may be unable to facilitate a cancellation.
    3. Order cancellations may be subject to a 5% transaction fee.

    Shipping your returns

    All items must be returned in brand new and original condition. Please do not affix postage labels, packing tape, or write addresses directly on the product packaging – doing so will disqualify your items for a refund.

    Please place your product in an appropriate and protective shipping box and affix the shipping label to the package.  eightforty is not responsible for products that are returned incorrectly, damaged, or lost during transit.